Glamazigh Shipping and Returns Policy

At Glamazigh, we are committed to providing you with a seamless and enjoyable shopping experience. Our goal is to ensure that your order arrives on time and that you’re fully satisfied with your purchase. Please review our shipping and returns policies below to understand our procedures.

SHIPPING

1. Processing Time
   • All orders are processed within 2-3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.
   • During peak seasons or special events, processing times may be extended slightly due to increased order volumes. We’ll notify you of any delays.
2. Shipping Rates and Delivery Times
   • Standard Shipping: Estimated delivery within 5-10 business days.
   • Express Shipping: Estimated delivery within 2-5 business days.
   • Shipping costs will be calculated at checkout based on your location and selected shipping method.
3. International Shipping
   • We currently ship to most countries. International shipping times vary depending on the destination and customs processing times, generally taking 10-20 business days.
   • Please note that international customers are responsible for any customs fees, import duties, or taxes applied by their country.
4. Order Tracking
   • Once your order is shipped, you’ll receive an email with tracking information. You can use this tracking number to monitor the status of your shipment through our carrier’s website.
5. Lost or Delayed Shipments
   • If your shipment is delayed or lost, please contact us at support@glamazigh.com so we can assist in locating your package.

RETURNS

We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help.

1. Return Eligibility
   • Returns are accepted within 30 days of receiving your order.
   • Items must be unused, in their original condition, and in their original packaging.
   • Custom or personalised items are non-returnable unless they arrive damaged or defective.
2. How to Initiate a Return
   • To begin a return, please contact our team at support@glamazigh.com with your order number and reason for return.
   • Once your return is approved, we’ll provide instructions for sending back your item.
   • Return shipping costs are the responsibility of the customer, and we recommend using a trackable shipping service.

REFUNDS

1. Refund Processing
   • Upon receiving and inspecting your return, we’ll notify you if the refund has been approved. If approved, a credit will be applied to your original payment method within 5-7 business days.
2. Non-Refundable Items
   • Items not in their original condition, damaged, or missing parts for reasons not due to our error are not eligible for refunds.
   • Original shipping costs are non-refundable, except in cases of a defective or incorrect item.

EXCHANGES

1. Exchange Policy
   • We offer exchanges only for items that are defective or damaged. If you need to exchange for the same item, contact us at support@glamazigh.com.
   • Once your original item is received, we’ll ship the replacement item to you promptly.

DAMAGED OR DEFECTIVE ITEMS

1. Reporting Damage
   1. If your order arrives damaged, please contact us within 48 hours of receiving it. Email support@glamazigh.com with photos of the damage.
   2. We will provide a replacement or issue a refund as soon as we verify the damage.

QUESTIONS AND SUPPORT

If you have questions or need further assistance, please don’t hesitate to reach out to us at support@glamazigh.com. Our team is here to ensure you’re delighted with your Glamazigh experience.

 

Each fact is a glimpse into a culture that celebrates boldness, resilience, and a deep respect for nature. Whether you’re discovering Amazigh culture for the first time or deepening your connection, we hope these insights inspire you to explore and celebrate the beauty of this unique heritage.