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Terms of service

Terms of Service

Last updated: 14/05/2026

Welcome to Glamazigh. These Terms of Service ("Terms") govern your use of our website www.glamazigh.com ("Site") and the purchase of products offered by us. By accessing or using our Site, you agree to comply with these Terms. Please read them carefully before using our services.

1. Company Information

This website is operated by Inouran SA, distributor of the Glamazigh brand.

  • Registered address: 31 Boulevard de Verdun, 92400 Courbevoie, France
  • SIRET: 930 471 677 00011
  • Contact: contact@glamazigh.com

Glamazigh offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

2. Use of the Website

  • You must be at least 18 years old, or have parental or guardian permission, to use our Site.
  • You agree not to misuse the Site, including attempting unauthorised access, distributing malware, or engaging in fraudulent activities.
  • We reserve the right to restrict or terminate access to the Site at our sole discretion.

3. Products and Orders

  • All jewellery and related products displayed on the Site are subject to availability.
  • Prices are displayed in the currency of your market and may be subject to change without notice.
  • Product images are as accurate as possible; however, colours and materials may vary slightly due to screen settings and the handcrafted nature of our pieces.
  • When you place an order, you agree to provide accurate, complete, and up-to-date information.
  • Once an order is confirmed, you will receive an email acknowledgment. A contract between you and us is formed only when we dispatch the products.

4. Payments

  • Payments are accepted through secure third-party payment providers.
  • By submitting your payment information, you authorise us to charge the applicable order total to your chosen payment method.
  • We are not responsible for delays or errors caused by payment providers.

5. Shipping and Delivery

  • We ship orders to the countries specified on our Site. Full details of shipping rates and estimated delivery times are set out in our Shipping Policy.
  • Delivery times are estimates only and may vary due to factors beyond our control, including carrier delays, customs processing, and force majeure events.
  • Any customs duties, import taxes, or handling fees applicable to orders shipped outside France and the European Union are the sole responsibility of the recipient.

6. Returns and Refunds

Our full returns and refunds procedure is set out in our Refund Policy, which forms part of these Terms.

If you are based in the European Union or the United Kingdom, you have the statutory right to withdraw from your purchase within 14 days of receiving your order, without providing a reason, in accordance with applicable consumer protection law.

7. Intellectual Property

  • All content on the Site, including text, images, logos, graphics, and designs, is the property of Glamazigh or our licensors.
  • "Glamazigh" is a registered trademark. You may not use our name, logo, or brand identity in any way without prior written consent.
  • You may not copy, reproduce, modify, or distribute our content without prior written consent.

8. Force Majeure

Glamazigh shall not be held liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, carrier disruptions, customs delays, pandemics, or government restrictions. In such cases, we will notify you as soon as reasonably possible and work to fulfil your order at the earliest opportunity.

9. Limitation of Liability

  • To the maximum extent permitted by law, Glamazigh shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Site or products.
  • We do not guarantee that the Site will always be error-free, secure, or uninterrupted.

10. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of France.
  • Any disputes shall be subject to the exclusive jurisdiction of the courts of France, without prejudice to the mandatory consumer protection rights applicable in your country of residence.

11. Consumer Mediation

In accordance with Article L.612-1 of the French Consumer Code, in the event of an unresolved dispute, you may refer the matter free of charge to an approved consumer mediator:

CM2C — Centre de Médiation de la Consommation de Conciliateurs de Justice
14 rue Saint-Jean, 75017 Paris
Website: www.cm2c.net

You may also use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect upon posting to the Site. It is your responsibility to review them regularly.

13. Contact Us

For any questions or concerns about these Terms, please contact us:

WhatsApp